5 Tips on Scaling Customer Support

Customer Support is an essential pillar of Customer Success. It’s the yin to Customer Success Management’s yang. They are opposites in their function but together balance out the reactive and proactive assistance that all customers need. Our clients often ask us about how to scale their Support team. There are many ways to approach this. What avenues you choose can depend on your business type and the stage you are at so be forewarned, there is no one size fits all. However, you can use this list as a guide in your evaluation to consider what strategies and tactics to…