How Sales and Customer Success Can Use Persona Profiles to Win
Most companies have personas defined as part of their go-to-market strategy. Few companies actually make good use of them. Too often personas are given to reps as a reference without the coaching needed to use the information in their day to day job. The book Atomic Habits popularized the concept of 1% better everyday. Coaching your reps on using personas day-to-day is one of the ways front line managers can help your team become more customer centric each day. The result: more wins, more renewals, and a more personalized customer experience! What is a Persona A persona is a generalization…