Go To Market, Sales, and Customer Success Consulting

Are you struggling to hit your revenue goals? Is your Go To Market strategy not coming together as you expected resulting in missed targets? Are clients churning but you don’t know why? Or maybe you have specific tactical tasks that you know needs to be done but you don’t have the full-time resources to do it? Maybe just need some temporary help in order to speed up your progress? As an operator consultant we can help. 

Quest to Quota Attainment Training – Training for AEs, AMs and CSMs looking to hit their quotas. Click here to learn more. 

Sales Workshops – We’ll customize our Quest to Quota course for your sales team and work with you to create a tailored workshop that will improve your team’s performance and ability to hit their sales targets.

Customer Success Workshops – We’ll customize our Quest to Quota course for your CS team. This is best suited for CS teams that have a renewal an/or expansion revenue target. 

Call Recording Reviews – We’ll review sales and/or customer success calls of your team and score performance against our skill assessment rubric.  We will provide recommendations on the top training and coaching your team needs.

Advisory Services – This is ideal for a sales or customer success leader who is seeking guidance and support on problem areas and opportunities. 

Consulting Packages – Whether it’s diagnosing problems in your GTM strategy, strategy re-design, tactical help in executing on operational needs or something in between our bespoke consulting packages are designed for your specific needs.

Win/Loss Analysis – Identifying why you are winning and losing deals can be the difference in making decisions that lead to success or failure. We’ll run a win/loss analysis for you and provide recommendations on what to focus on next. 

Churn Assessments – We’ll work with you to identify why your previous clients have churned and also assess future churn risks based on historical data and macroecomic factors. We’ll provide recommendations on churn prevention based on the assessment.

Pipeline and Forecast Assessment – We’ll conduct a thorough review of your pipeline. This will include a pipeline risk assessment and forecast review. This will also include a framework and rubric to help you improve your pipeline inspection and forecasting going forward. 

Fractional Leadership – Need to fill a leadership gap but now is not the right time to fire a full-time employee? Or is your business shifting and the leadership needs for your long term vision unknown? We can help fill this gap in sales and customer success fractional roles. 

Leadership Coaching – Leadership roles are challenging and can be lonely whether you are new to leadership or a seasoned pro. We’ll work with you on professional development and provide guidance on specific challenges and opportunities you are experiencing in your leadership role.

Speaking Engagements – Looking for a speaker at your next event. We’ll cover topics related to sales, customer success, go-to-market, and revenue management. 

Is there something you need help with that isn’t covered here but you think we can help with? Get in touch and if we aren’t the best fit to help with your needs chances are we know someone who is.

We’re proud partners of Melo Associates, Customer Success and Professional Services Recruiters. To learn more about their recruitment services visit their site here.

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What Not To Do

Don’t make people guess what products and services you offer.

What To Do

Be clear and concise on the problems you can help solve and how you help. Consider your target audience, personas, their pain points and goals. In your messaging put the spotlight on your target personas and what they care about and the use cases you can help address. Be customer centric, not self-centered. Make it about your prospects and customers and not about your internal jargon, features and functionalities, services and why you are so great.

Testimonials

Emma Lo

Manager of CS, Noibu

Elizabeth is often known for her customer success expertise however, she is just as knowledgeable on sales. Her comprehensive grasp of end-to-end revenue growth enables her to navigate the broader landscape of sustainable revenue growth from the strategic level through to the tactical level. In addition, the Quest to Quota course will help any quota-carrying sales and customer rep achieve their targets. Highly recommend!

Oliver Harriehausen

Chief Product and Innovation Officer, Golden Pear

If you want to work with someone who understands the full revenue lifecycle then talk to Liz. She has experience and knowledge at all stages, from lead generation, sales, through to renewal and expansion growth. She leads with curiosity and experience, not ego, as is evident by her F@#K up Friday posts.

Sharad Mohan

CEO, Trainerize / President, ABC Fitness

WnTD Partners are experts in scaling Customer Success across organizations. Their in-depth knowledge and understanding of the entire customer journey process provides tremendous value. I'd highly recommend working with WnTD.

Tijana Rackov

CRO

As someone who is very passionate about revenue growth and go-to-market strategies, I can confidently say that expertise and impact brought by Elizabeth is invaluable. Her holistic approach, spanning sales, account management, customer success, and operational knowledge, coupled with years of practical, hands-on experience, really allow her to drive meaningful results. Whether she is driving successful organizational transformations or helping build a startup from scratch, she is capable of both developing successful strategies and implementing sound tactical solutions. Her track record of navigating numerous organizations through challenges and milestones speaks volumes about her ability to empower clients amidst dynamic market landscapes.

Asif Chowdhary

Founder, Poly Tech Talent

If you are looking for Customer Success strategy or Customer Support operational guidance then Elizabeth is the person to talk to. Her in-depth knowledge, strategic thinking and operational acumen which she shares through her trainings and speaking engagements are a great way to educate your teams and implement those frameworks into your business. Our team in Europe has gained valuable knowledge through these trainings and is delivering customer experience to our clients and their customers.

Greg Poirier

President, CloudKettle

Elizabeth and the team at WnTD are experts in customer success strategy. They understand how to keep customers engaged after the purchase, perfect the sales to success handoff and improve adoption. If you are looking for help in creating a customer success strategy and engagement framework that scales across your organization I highly recommend WnTD.

Andrea MacKay

Vice President of Customer Success, Introhive

Customer Success is the heart of every successful organization! WnTD are experts in what they do, by focussing on the strategic and operational execution of Customer Success. They take the time to understand your business needs and challenges which results in the success delivery and execution of both Customer Success strategies and Customer Success training programs. For positive and meaningful results work with WnTD.