The Power of Storytelling for Revenue Roles: Leveraging the PART Framework

In revenue-generating or revenue-enabling roles like sales, marketing, sales enablement, customer success, and account management, data and strategy are crucial. But what often gets overlooked is the power of storytelling—the ability to connect with prospects, customers, and stakeholders on a human level by presenting information in a way that resonates emotionally and logically. Whether you’re pitching a new product, nurturing a long-term relationship, demonstrating your product’s capabilities, or presenting quarterly results, storytelling can make your message more compelling and memorable. One of the most effective ways to structure a story is through the PART framework: Problem, Action, Results, and Trigger.…

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SKO Season is Here: How to Maximize the Power of Having Everyone in the Room

Misalignment among go-to-market teams—Sales, Marketing, Customer Success, and others—can slow deal velocity, muddle messaging, and jeopardize customer retention. Despite sharing common goals, siloed strategies and disconnected workflows often hinder revenue growth. The SKO (Sales Kickoff) is your chance to fix this. By bringing everyone into the same room, you can break down barriers, align on strategy, and transform cross-functional collaboration into a competitive advantage. As the SKO season approaches, revenue leaders are busy planning agendas, setting strategic goals, and preparing to energize their teams for the year ahead. While SKOs are traditionally used to align on strategy, conduct training, and…

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Buyer Enablement in B2B: Navigating Like Google Maps

Here’s why I like Google Maps. Even when I know where I’m going, I still use it. Why? Because it reassures me I’m on the best route, helps me dodge traffic or accidents, and gives me a realistic idea of when I’ll actually arrive. It doesn’t just get me from point A to point B; it makes the whole trip easier, faster, and more predictable. The same concept applies when we talk about buyer enablement in the B2B world. Sure, your buyers may know what they want, but the path to getting there can be tricky. That’s where buyer enablement…

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Leveraging Kickoffs for Customer Success

The kickoff meeting is a critical step in transitioning from the sales phase to customer success. It’s the moment when the Customer Success (CS) team formally engages with the customer and sets the foundation for the entire relationship. Done right, the kickoff can create clarity, build momentum, and establish trust. It’s where expectations are set, roles are clarified, and success metrics are defined. For complex products or solutions that require detailed implementation, separating kickoffs into Business Kickoffs and Technical Kickoffs can significantly enhance clarity, focus, and effectiveness. In this article, we’ll explore why splitting kickoffs is beneficial for certain engagements,…

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Aligning Success Plans with Sales Commitments

When a sale closes, it’s easy to think the hard part is over. But in reality, that’s when the real work begins. The transition from Sales to Customer Success (CS) is pivotal, as it sets the stage for everything that follows. At the core of this transition is the Success Plan—a strategic roadmap that aligns the commitments made during the sales cycle with the ongoing efforts to drive customer satisfaction, adoption, and long-term growth. A well-crafted Success Plan is more than just a document; it’s the foundation of post-sales engagement. It maintains momentum, ensures accountability, and delivers on the promises…

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